Sunday, November 6, 2011

Bretton Woods, Live Free or Die

Bretton Woods is a great ski resort.  they focus a lot of their marketing and operations around being one of the east coast's top family oriented mountains.  their gentle pitch and expansive acreage on the mountain allows them to cater to families very effectively.  but that is not all that they have, one of the newest and most successful canopy tours around, their 18 hole golf course, and the mount washington hotel keep customers coming to the mountain all year round.  we visited and got a chance to meet and speak with a lot of people who had a lot to do with how well the resort ran as a hole.  We spoke with managers and people in all different departments like snowmaking, lifts, marketing, human relations, operations, etc and I couldn't help but notice that they all seemed to be very fond of eachother.  they all know eachother well and although there was joking about some people it always ended with a friendly chuckle and a commonly understood goal.  It didn't surprise me to see this kind of teamwork and connectedness(dont think this is a word) at bretton woods since i feel that they are known to have some of the best customer satisfaction in the east coast.  after checking out the mountain and all of the stuff at the resort we went over to the Mount Washington Hotel which is possibly the spookiest most guarenteed to be haunted place i've ever been to.  I have been there before with my mom about 3 or 4 years ago, but there have been some additions since then.  learning about the history and heritage of the Hotel is really interesting, and the rooms are rich with stories.

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